In the event that you have a problem with our services you are encouraged to follow the grievance procedure outlined below.
1. You may contact the Human
Supports of Idaho, Inc. office directly and report your grievance over
the telephone or in person. Copies of the grievance report form are
available in each office, and at the back of the Participant Orientation
2. You will be asked to describe
what happened, who was involved, when and where the problem occurred,
and what harm or damage resulted from the incident(s).
3. The completed Grievance Form is
then routed to the appropriate manager who will gather any additional
information necessary. This may include the manager speaking directly
with you, other involved parties and the staff member(s) identified in
4. The manager will work with all
involved parties to develop a resolution and prevention plan prior to
forwarding the grievance report to the administrator.
5. The administrator will provide comments, suggestions and other input/action to prevent future occurrences.
6. Once this process is complete the
grieving party will be provided with written notification of the
resolution plan and actions to be taken.
7. This process will be completed
within a 2 week time period unless there are extenuating circumstances
that require additional time to address. In these cases you will be
notified of reasons for delay.
8. If you do not receive written notification within 2 weeks, please contact the administrator.
9. You may appeal the findings detailed in the resolution plan directly with the Administrator if you are dissatisfied.
A Stakeholder Grievance form is available from any of our office
locations or upon request from any agency employee. If you need
assistance completing a grievance form please notify any employee of
Human Supports of Idaho, or any of the grievance contacts listed at the
end of this procedure.
Protection Against Retaliation
Retaliation against any Participant or other stakeholder who
files a grievance or provides information related to such grievance, is
strictly prohibited and will not be tolerated. Human Supports of Idaho
considers retaliation as a very serious matter. Accordingly, individuals
found to have engaged in acts of retaliation shall be subject to
immediate and appropriate disciplinary action up to and including
dismissal if an employee of the company. During the grievance
investigation, all parties shall be reminded that retaliation is
Examples of retaliation can include but are not limited to
negative actions such as poor customer service, changes in services
without the participant consent, or other negative treatment or service
decisions, laughing at, ignoring or failing to take seriously
INTERNAL GRIEVANCE CONTACTS:
Keely Adams, LCPC Boise Community Based Program Manager: (208) 321-0160
Brian Knight, LMSW, Boise Clinic & Supported Employment Program Manager: (208) 321-0160
Steve Proctor, LCSW, Caldwell Program Manager: (208) 454-8389
Greg Dickerson, MSW, MBA Administrator: (208) 321-0160
EXTERNAL GRIEVANCE CONTACTS:
State of Idaho Mental Health Authority: (208) 334-0767
Region III Mental Health Center (Caldwell): 459-0092
Region IV Mental Health Center (Boise): 334-0810
Adult Protection: 1-800-859-0321
Disability Rights Idaho: (208) 336-5353
Additional information about your rights and the use and
disclosure of personal health information is contained in Human Supports
of Idaho, Inc. Notice of Privacy Practices elsewhere in this website.