Frequently Asked Questions

Many common questions we get regarding Human Supports and our services.

1. How do I schedule an appointment?
Interested individuals can call either our Boise or Caldwell office directly to speak with one of our administrative staff members to schedule an initial appointment. Make sure you have your insurance information on hand. If you are uninsured, please ask about our sliding scale fee services or eligibility for state funding. You may view the contact page for information to call.

2. What does HSI’s CARF accreditation mean?
CARF is an acronym for the Commission on Accreditation of Rehabilitation Facilities and it is an international, non-profit organization that assures our quality of services meets the highest standards. Behavioral health facilities are not required to obtain accreditation to operate. Human Supports pursues this accreditation to assure our participants that they are receiving the highest quality of care from our providers. Human Supports has been awarded this accreditation for 12 years in a row.

3. Will you take my insurance?
We take most commercial insurances including United healthcare, Blue Cross, Regence, Aetna and other commercial insurances as well as Medicaid and Medicare.

4. Do you offer any probono or low cost services?
For individuals who are uninsured or underinsured we may provide probono or sliding scale fee services based off the participants income. We also accept private pay and state funding sources such as health & welfare, IDOC, and BPA.

5. What does the first appointment look like?
The participant first completes a CDA (comprehensive diagnostic assessment) with one of our licensed clinicians that assists in determining the best route for their treatment. We request for new participants to arrive approximately 20 minutes prior to their appointment to complete the intake forms. The CDA lasts approximately 1 hour and then follow up appointments are scheduled based off the client’s individualized needs.

6. Do you provide drug and alcohol treatment?
We offer a fully co-occurring enhanced substance use disorder treatment program for individuals struggling with drug and/or alcohol addiction. Services may include group therapy, individual therapy, outpatient treatment, intensive outpatient treatment, and case management. More information regarding this program as a whole can be found on the drug and alcohol program page.

7. Do you prescribe medications?
We provide medication management as a supplemental service with individual therapy. Medications may not be recommended for every participant; An initial assessment determines if medication management is a recommended service for the participants treatment. View our medications page for more information.

8. Do you provide drug and alcohol assessments?
We provide an assessment called a GAIN (Global Assessment of Individual Needs). This assessment takes 2-3 hours and assists in determining the participants level of care for substance use disorder services. Our drug and alcohol treatment page assists in answering questions related to the details of this program.

9. Do you treat depression or anxiety?
We provide treatments for depression, anxiety, posttraumatic stress disorder, bipolar disorder, schizophrenia or schizoaffective disorder, personality disorders, and all other concerns on the spectrum of mental health disorders.

10. What are Peer Support Services?
Peer Support services are conducted by a certified employee who is also in recovery from mental health concerns. The intent of providing peer support is for the Peer Support Specialist to share their insights of their journey in order to better support the participants journey toward recovery and stability.

11. What is a Community Based Program?
Some of our participants may be eligible to receive services such as community based rehabilitation, case management and/or home-based counseling. This is intended to overcome barriers that may prevent the participant from accessing the office or their community. Visit our Community Based Programs page for more information on the services provided.

12. Do you provide caregiving services?
We do not provide personal care services or any type of caregiving service to our participants.

13. What are your hours?
The Boise front office is open Monday through Thursday from 9am to 7pm and Fridays from 9am-5pm. Our Caldwell office is open Monday through Friday from 9am-5pm.

14. What is your cancellation policy?
We request that if you need to adjust or cancel an appointment, that you do so at least 24 hours prior to the appointment time. We do our best to accommodate and respect the needs of all of our participants. Canceling in advance allows us to better manage our time as well as our participant’s time.

15. Do you offer psychological evaluations?
Psychological evaluations or psychological testing are performed by a licensed, doctorate level psychologist and assess for concerns such as developmental delays in children and/or adults. We do not provide this service at this time.