Frequently Asked Questions

  • We offer a full range of human services, including:

    • Individual, couples, and family counseling

    • Medication management

    • Community-based rehabilitation services

    • Case management

    • Substance use treatment

    • Court- and probation-mandated treatment

    For more information about our specific programs and current availability, please contact us directly.

    • Aetna Commercial

    • Aetna Medicare

    • Blue Cross Commercial

    • Blue Cross Medicare

    • Cigna 

    • Humana

    • Magellan

    • Magellan State Funding

    • Medicare

    • Medicare COINS

    • Molina Medicare

    • Molina IM Plus

    • Molina SNP

    • Mountain Health Co-op

    • Pacific Source 

    • Regence / Blue Shield Commercial

    • Regence / Blue Shield Medicare

    • Select Health

    • St. Luke's Health Plan

    • St. Alphonsus Health Plan

    • UHC

    • UHC IM Plus

    • UHC SNP

    • Surest UHC

    • UMR

  • The NHSC was created because of the health care crisis in the 1950s and 1960s. Older physicians retired and young doctors stopped choosing general practice. This meant areas of the country would have no access to primary care. The NHSC stepped in to support health centers in rural, urban, and tribal communities. Their efforts addressed a growing primary health care shortage. HSI is proud to be accredited by this organization. We are able to help those who are located in rural and urban areas and make sure that no one gets turned away from services.

  • HSI does not discriminate on the basis of:

    • Inability to pay;  

    • Medicare, Medicaid, or Children Health Insurance Program coverage; or 

    • Race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity. 

  • As part of Human Support’s mission, we aim to bring hope and stability to all persons regardless of background or experience. It is the policy of Human Supports of Idaho, Inc. to provide essential behavioral health services regardless of the participant’s ability to pay. 

    For participants who are uninsured or underinsured, we can provide discounted or sliding scale fee services. 

    Human Supports of Idaho, Inc. will base program eligibility on family size and household income and will not discriminate on the basis of age, gender, gender identity, race, sexual orientation, creed, religion, disability, or national origin. 

    The Federal Poverty Guidelines are used in creating the annual and updating the sliding fee schedule (SFS) to determine eligibility. Though we would like to assist every individual in a timely manner, we do occasionally have a waiting list for these services. Please contact our office for more information on how to complete a discounted/sliding scale application. 

  • Call 988 for suicidal ideation or call 911 for all mental health and medical emergencies.

    Crisis services are available to current clients. A crisis worker is on-call and available after hours, 7 days a week, 24 hours a day, including weekends and holidays. The role of the on-call worker is to assess the risk(s) and link the individual to the appropriate resources to resolve the crisis (i.e. law enforcement, Mobile Crisis/Crisis Response Team, child/adult protection, emergency room, etc.). They may also make necessary connections to identified supports in the community. 

    The on-call worker can also provide effective coping skills, relaxation exercises, and techniques for managing stress and decreasing symptoms. 

    In the event of a non-emergent call the worker may refer an individual to contact their assigned staff person the following work day. 

    Crisis services are intended to provide necessary support in emergency situations where an individual is at risk of:  Hospitalization, Loss of Income or Employment, Loss of Housing, Involved in a Family Disturbance, or other serious emergency.

    During our office hours, 9am-5pm, Monday through Friday, we ask that they contact our front offices (Boise- 208-321-0160) or (Caldwell-208-454-8389).

    • Intensive outpatient treatment

    • Outpatient treatment

    • Early recovery group therapy

    • MRT groups

    • Matrix groups

    • DUI evaluations

    • Relapse prevention group therapy

    • Case management 

    • Anger/stress management therapy

    • Comprehensive diagnostic assessments

    • ASAM assessments  

    • Probation officer reports 

    • On-site drug testing 

    • Day and evening group therapy (provided in-person and over telehealth)

    • Recovery coaching

  • Yes, confidentiality is a fundamental part of the therapeutic relationship. What you share with your therapist is protected by law and professional ethics. 

    However, there are specific situations where confidentiality must be broken to ensure safety: if there is a risk of harm to yourself or others, suspected abuse or neglect of a child or vulnerable adult, or when required by court order. 

    For court-mandated services, you will sign a release of information allowing us to share progress reports with relevant legal parties. 

    Your therapist will discuss confidentiality limits during your first session so you know exactly what to expect.